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San Jose State University Operations And Supply Chain Management Assignment Help - Managing Quality

Question - Boston Electric Generators has been getting many complaints from its major customer, House Station, about the quality of its shipments of home generators. Daniel shimshak , the plant manager, is alarmed that the customer is providing him with the only information the company has on shipments quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 279 shipments have been turned in. They show the following over past 8 weeks: Week # of Shipment # of shipm/defects Incorrect bill lading Inc Truck load Damaged Product Trucks late 1 23 5 2 2 1 2 31 8 1 4 1 2 3 28 6 2 3 1 4 37 11 4 4 1 2 5 35 10 3 4 2 1 6 40 14 5 6 3 7 41 12 ...Read More

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