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Write proposal on Micro-Managing – TechnoWeb Solutions Pvt Ltd
Executive Summary:
This proposal discusses the issue of micro-managing in the management of TechnoWeb Solutions Pvt. Ltd., which resulted in a substantial breakdown of trust and reliance within the organization. Mark Buzzell incorporated TechnoWeb Solutions Pvt. Ltd but failed to utilize its potential which inhibited its further growth in the IT world. The major reason for the downfall of the company was the inadequate motivation of the employees in the lower level of management due to the micro-managing behavior the operational manager. The managing board of the company lacked a proper system that could provide sufficient guidance and relied basically on micro-managing. This proposal discusses the opportunities the company had to grow further in its field of expertise along with some suggestions for the management team that could have helped to avoid the breakdown of trust within the organization that resulted in the downfall of the company.
Introduction
TechnoWeb Solutions Pvt. Ltd. is an IT service company that deals with developing of the website for various companies and has an impressive array of prestigious clients. TechnoWeb Solutions Pvt. Ltd. is headquartered in London and has fifteen web designers and fifteen PHP Programmers under them. Further, there are four managers in total who are assigned their area of expertise. The marketing manager has a team of fifty people and is responsible for assigning tasks and supervising the employees. The manager responsible for managing operations and monitoring five web designers and five PHP programmers. Other managers were assigned to manage finances and Human Resource Department respectively. The company aimed to reach the apex in providing the web services globally by treating their partners with respect and dignity along with utmost continuous flexibility and adaptability. The company ensured that their services were delivered as per to their promises.
Problems in TechnoWeb Solutions Pvt. Ltd began in the year of 2010 when the employees’ dissatisfaction came into attention. The ten people under the operations manager were not satisfied and lacked adequate motivation due to the micro-managing behavior of their operation manager. This operation manager demanded to know all the minute details of day-to-day activities and consequently an employee had quit job due to the operations managers holding his performance assessment. Incidents like these showcase the problem related to micro-managing in the organization. This proposal discusses the micro-managing and its impacts on the organization and further offers some suggestion to avoid such occurrences.
Problems in TechnoWeb Solutions Pvt. Ltd began in the year of 2010 when the employees’ dissatisfaction came into attention. The ten people under the operations manager were not satisfied and lacked adequate motivation due to the micro-managing behavior of their operation manager. This operation manager demanded to know all the minute details of day-to-day activities and consequently an employee had quit job due to the operations managers holding his performance assessment. Incidents like these showcase the problem related to micro-managing in the organization. This proposal discusses the micro-managing and its impacts on the organization and further offers some suggestion to avoid such occurrences.
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TechnoWeb Solutions Pvt. Ltd. was incorporated by Mark Buzzell on 30th January 1995. This company started with just two managers and three web designers and three PHP developers as an information technology service company which developed websites. Further the company evolved and started providing services like consulting, e-commerce and software development. Incidentally, the company started to work for prestigious brands.
TechnoWeb innovative ideas and continuous improvement in their technology resulted in a profitability and increased revenue. TechnoWeb opened its branches in Pimlico and Westminster which further proved beneficial for the company. With such a massive response and growth, TechnoWeb became one of the most promising upcoming web site developing company.
TechnoWeb innovative ideas and continuous improvement in their technology resulted in a profitability and increased revenue. TechnoWeb opened its branches in Pimlico and Westminster which further proved beneficial for the company. With such a massive response and growth, TechnoWeb became one of the most promising upcoming web site developing company.
Problem: Micro-management
According to Theodore Roosevelt the best executive is the person who picks up right employees in order to make them complete the work he wants them to do and further practices the policy of being self-restraint to keep them from meddling while they are busy doing their work But unfortunately, many managers have not paid much attention to the advice of Theodore Roosevelt for practicing and, therefore, indulge in over-managing and over- scrutinizing the employees leaving them frustrated. Such bosses are termed as micromanagers.
Micromanagement can prove to be advantageous in short-term circumstances like while training new employees, controlling the high-risk issues, increasing the productivity of employees who underperform constantly, etc. However, the expenses incurred due to long-term micromanagement can prove to be exorbitant. Micromanagement lead to dissatisfaction of employees and the symptoms can range from low employee morale, high staff turnover and reduction in productivity. The problem in TechnoWEb started when the operation manager in the headquarter branch started to scrutinize even mundane activities of workers under him. The operations managers started behaving pathologically and refused to accept his personal responsibility or accountability. Consequently, he started to create scapegoats so as to blame others for his mistakes. The major problem due to his micro-managing attitude resulted in controlled outcomes and suppressed the creativity of his employees. Due to these problems, the operations manager tended to dumb down TechnoWeb by selecting preferring drones in the organization (Wright, 1999) . It became a vicious cycle in TechnoWeb which resulted in leaving of good employees, the hiring of more drones, and the company began a downward spiral in the field of skills, morale, and productivity.
This incident depicts the serious impacts of micro-managing in the management system of TechnoWeb. Although, micro-managing can be considered as a boon while examining critical reports, studying accidents, and estimating a budget most of the times the detailed-attentive managers loses the forest in the trees and unnecessarily becomes apprehensive about the minute, mundane particulars and thereby starts to micromanage the employees under him. The micromanager needs to focus on the overall productivity of the business rather than focusing on pointless details.
Micromanagement can prove to be advantageous in short-term circumstances like while training new employees, controlling the high-risk issues, increasing the productivity of employees who underperform constantly, etc. However, the expenses incurred due to long-term micromanagement can prove to be exorbitant. Micromanagement lead to dissatisfaction of employees and the symptoms can range from low employee morale, high staff turnover and reduction in productivity. The problem in TechnoWEb started when the operation manager in the headquarter branch started to scrutinize even mundane activities of workers under him. The operations managers started behaving pathologically and refused to accept his personal responsibility or accountability. Consequently, he started to create scapegoats so as to blame others for his mistakes. The major problem due to his micro-managing attitude resulted in controlled outcomes and suppressed the creativity of his employees. Due to these problems, the operations manager tended to dumb down TechnoWeb by selecting preferring drones in the organization (Wright, 1999) . It became a vicious cycle in TechnoWeb which resulted in leaving of good employees, the hiring of more drones, and the company began a downward spiral in the field of skills, morale, and productivity.
This incident depicts the serious impacts of micro-managing in the management system of TechnoWeb. Although, micro-managing can be considered as a boon while examining critical reports, studying accidents, and estimating a budget most of the times the detailed-attentive managers loses the forest in the trees and unnecessarily becomes apprehensive about the minute, mundane particulars and thereby starts to micromanage the employees under him. The micromanager needs to focus on the overall productivity of the business rather than focusing on pointless details.
Opportunities
The structure of the organization is the prime factor contributing to the micromanagement. An organization with bad structure can ruin its fair share of growth and profitability. An organization with too many levels in the hierarchy provides the managers too few assessments to make. The supervisor with less work load or the people authority to train people are usually the people who micromanage their subordinates. This impacts the organization badly as it creates a destructive ripple effect throughout the company. Similarly, a bloated hierarchy drives away the hardworking and competent employees by damaging the satisfaction and morale, thereby sacrificing the quality as well as the productivity of the organization.
Micromanagers usually oversee their employees and spend a considerable amount of time in supervising them. They tend to monitor all the employees compulsively leading to frustration in some employees. He delegates nothing of primary consequence and deprives the workers in the organization of their fair share of growth in the company.
The management team in TechnoWeb Solutions Pvt. Ltd. had an opportunity for utilizing the potential of the company and should have helped the company to achieve good market value and by making it as one of the prominent firms worldwide. The senior management of the company should have examined the flow of decision in the organization (Wright, 1999) . Having done a thorough research on the micromanager and decision making, the micromanager should have been briefed regarding what is expected from them and been told clearly about his duties. If the micromanagers were instructed as per needs, it would have not only saved the company from such a massive downfall but also would have helped the company to reach new heights.
Micromanagers usually oversee their employees and spend a considerable amount of time in supervising them. They tend to monitor all the employees compulsively leading to frustration in some employees. He delegates nothing of primary consequence and deprives the workers in the organization of their fair share of growth in the company.
The management team in TechnoWeb Solutions Pvt. Ltd. had an opportunity for utilizing the potential of the company and should have helped the company to achieve good market value and by making it as one of the prominent firms worldwide. The senior management of the company should have examined the flow of decision in the organization (Wright, 1999) . Having done a thorough research on the micromanager and decision making, the micromanager should have been briefed regarding what is expected from them and been told clearly about his duties. If the micromanagers were instructed as per needs, it would have not only saved the company from such a massive downfall but also would have helped the company to reach new heights.
Recommendations: Prescriptions for Micromanagement
If the management of TechnoWeb had given importance and consideration to the future of the company, then they would have scrutinized the main issue and tried to recognize the issue and solve the impacts of micromanaging. The problem of micromanaging led to the financial decline, the breakdown of trust and consequently towards the downfall of the company. The company could not identify the issue of micromanaging; drones were hired, competent employees left, dissatisfaction increased among the employees. The management of the company should have recognized the micromanager and insured that all the workers had a complete understanding of what work had to be done by them. The micromanager once recognized, could have been encouraged to delegate as the delegation is one of the most promising skill a manager should possess. When the delegations are exercised appropriately, a level of trust and reciprocity among the different levels of the hierarchy of management increases resulting in increased productivity. The process of delegation, therefore, satiates the managers thereby giving a relaxed environment to the employees who feel free to use their creativity and exercise their decision-making skills. (White, 2010)
These recommendations for could have resulted in a cordial environment in the organization where the employees are allowed to make mistakes and learn from them. Further, it creates an organization surrounding where employees are motivated to present the seniors with new ideas and innovations.
Another recommendation would be to abolish irrelevant hierarchy and move the decision-making rights to the lower level so as to reduce the work load of managers. The organization should work with strategy along with providing flexibility to the employees (Blackney, 2013) . This helps to build open communication channels in the organization and, therefore, helps to develop trust among the employees.
As the operations manager, he should have focused on other strategies in his area of expertise instead on dwelling on minute details. His determinations should be in establishing the direction and vision of the company.
These recommendations for could have resulted in a cordial environment in the organization where the employees are allowed to make mistakes and learn from them. Further, it creates an organization surrounding where employees are motivated to present the seniors with new ideas and innovations.
Another recommendation would be to abolish irrelevant hierarchy and move the decision-making rights to the lower level so as to reduce the work load of managers. The organization should work with strategy along with providing flexibility to the employees (Blackney, 2013) . This helps to build open communication channels in the organization and, therefore, helps to develop trust among the employees.
As the operations manager, he should have focused on other strategies in his area of expertise instead on dwelling on minute details. His determinations should be in establishing the direction and vision of the company.
Conclusion
TechoWeb Solutions Pvt. Ltd case study depicts the impacts of micromanagement. The Company had a great start and was even though to be one of the most promising upcoming companies in its sector, but the micro-management impacted its productivity which resulted in dissatisfied employees, hiring od drones, miscommunication gap among the employees, etc. The operations manager focused more on mundane activities which frustrated his subordinates. There was no research done at the senior level of management towards recognition of the micromanager responsible for such a serious setback. The company failed to identify the cause of downfall in time and failed to focus on its ultimate vision.
A good manager was required for the organization along with decentralization of the powers for the company to be more successful and reach the apex. There were problems due to micromanagement which led to quitting of competent employees. Necessary precautions had to be taken by the organization to resolve the issue in stipulated time which could have saved the employees, and the organization itself.
A good manager was required for the organization along with decentralization of the powers for the company to be more successful and reach the apex. There were problems due to micromanagement which led to quitting of competent employees. Necessary precautions had to be taken by the organization to resolve the issue in stipulated time which could have saved the employees, and the organization itself.
References
White, R. (2010). The Micromanagement Disease: Symptoms, Diagnosis, and Cure (1st ed.). International Personnel Management Association 1617 Duke St., Alexandria, VA 22314. Retrieved from http://homepages.se.edu/cvonbergen/files/2012/12/The-Micromanagement-Disease_Symptoms-Diagnosis-and-Cure.pdf
Micromanagement is Mismanagement: Are You a Micromanager? | NFIB. (2006). NFIB. Retrieved 11 March 2016, from http://www.nfib.com/content/resources/staffing/micromanagement-is-mismanagement-are-you-a-micromanager-31587/
Blackney, V. (2013). The Debilitating Effects of Micromanagement | TBLOGICAL. Portical.org. Retrieved 11 March 2016, from http://www.portical.org/blog/micromanagement/2459.htm
Wright, R. (1999). Effect of Micro Management on Job Satisfaction & Productivity: A Case Study. Vision: The Journal Of Business Perspective, 3(1), 51-61. http://dx.doi.org/10.1177/097226299900300109
Micromanagement is Mismanagement: Are You a Micromanager? | NFIB. (2006). NFIB. Retrieved 11 March 2016, from http://www.nfib.com/content/resources/staffing/micromanagement-is-mismanagement-are-you-a-micromanager-31587/
Blackney, V. (2013). The Debilitating Effects of Micromanagement | TBLOGICAL. Portical.org. Retrieved 11 March 2016, from http://www.portical.org/blog/micromanagement/2459.htm
Wright, R. (1999). Effect of Micro Management on Job Satisfaction & Productivity: A Case Study. Vision: The Journal Of Business Perspective, 3(1), 51-61. http://dx.doi.org/10.1177/097226299900300109
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