Case 3A - Personal Case and Problems
This is a personal case which is about five young team members working in a bank dealing room. Most of the professionals were experienced and had good educational background. The purpose of every dealmaker was to make money and there were different type of desks named as Money Market Desk, Foreign Exchange Desk, Fixed Income Desk and Sales Desk.
Money market desk dealt with liquidity and interest rate management. The job at this desk was not stressful and people working on the desk did not had a high educational background. The Foreign exchange desk was high profit making business, but the two professionals working on the desk were not motivated enough to speculate, hence the profits were on the lower side. Fixed income desk dealt with the income portfolio of the bank. People working on this bank manage trading books and had a high intensity job. The people were highly paid employees and well educated. Last desk was the sales desk where customer support was provided. Two young professionals were working on the desk with average salaries.
My roles and responsibility
Goal and Method
Skills required to handle the situation
Planning, Monitoring, Organizing, Coordinating and evaluation were the core skills required to do my job. I had to make a plan for the different desks, prioritize the work as per the criticality and urgency. I had to coordinate among different desks information flow if needed. Finally, I had to evaluate my work in the different areas.
Case Study - 3B
Analysis and solution of the case
Management of the dealing room members
I turned to McGregor's theory Y assumptions to deal with the team members. I made a plan that how would I be treating them and train them. The only focus was to make all the members cooperative and organized. Few important things that I had to manage and improve for the overall improvement were feedback, climate in the office, communication process, influence, collaboration and relationship building.
Plan of Action
Working on my Skills in parallel - Emotional resilience and Decision making
I appeared for the different tests online and quantitative logical problems to improve my presence of mind and decision making process. With the process of self evaluation, I got an idea about the self-development. I noted down the score on the various parameters such as emotional resilience, decision making, mental agility, clarity of idea, creativity, social skills and abilities, command of basic facts and professional knowledge to run the dealing room.
I found that my score was not great on emotional resilience and decision making in the area of problem solving. I am the individual whose feelings about a situation are clearly visible on the face and person in front gets an idea about it. I had to learn about controlling and hiding my feelings in a certain situation. I practiced to control my feelings for two to three weeks time and was able to manage my tone, feeling about a particular situation. I also managed to express my negative feelings in a positive way. I practiced it with my close friends and family members and over the time I gained perfection in emotional resilience parameter. I also maintained a log of my daily practice sessions to check how I performed and what further improvements were needed.
The other set of activities that had to follow were focussed on improving my decision making skills. I had a problem in identifying the nature of the problem. I couldn’t decide if any problem was has an intuitive solution or rational solution. In intuitive situation, there were quick real time decision making with unpredictable results. After a set of sample tests, I was able to make rational decisions and intuitive decisions based on the situation.
After following the action plan for myself, I honed my skills that were necessary to manage the dealing room and different desks.