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Key Topics
Requirement
1. Identify and Internal Stakeholder:
What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
How was this stakeholder impacted by the Jimmy John’s breach? If you were this stakeholder, how would you respond in a way that might be beneficial for the company?
How would you respond in a way that might be harmful for the company?
2. Identify and External Stakeholder:
What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
How was this stakeholder impacted by the Jimmy John’s breach?
If you were this stakeholder, how would you respond in a way that might be beneficial for the
company?
How would you respond in a way that might be harmful for the company?
3. Identify a stakeholder that isn’t immediately obvious to you:
What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
How was this stakeholder impacted by the Jimmy John’s breach?
If you were this stakeholder, how would you respond in a way that might be beneficial for the
company?
How would you respond in a way that might be harmful for the company?
Stakeholder Worksheet
CSC 570
Stakeholders are those persons or entities that have an interest in or are affected by a business. There are two types – internal and external stakeholders.
Internal stakeholders are directly involved in contributing to the success of a business. These include employees, owners, board members, and volunteers.
External stakeholders are connected to a business, but are not directly involved in contributing to the success of a business. These include distributors, vendors, governments, shareholders, and customers.
Consider the Jimmy John’s article you read for the ‘Understanding Compliance and Non-Compliance Security Issues’ assignment. Complete the worksheet below by identifying key stakeholders and the impact had as a result of the Jimmy John’s breach.
Solution
1. Identify an Internal Stakeholder: Employees
a. What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
Employees are interested in Jimmy Johns / Signature Systems Inc. because their economic well-being is dependent on the company. Also, their job security is affected by the decisions and the activities of the business. When the company earns profit, the employees are also given benefits and packages and hence they are interested in Jimmy Johns / Signature Systems Inc. Then the company gives them satisfaction and fulfillment hence they wish that it keeps on functioning smoothly.
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b. How was this stakeholder impacted by the Jimmy John’s breach?
The stakeholder was impacted by the Jimmy John’s breach as the breach may lead to decline of profits so the employees will be in loss as they will not get their pay on time and they will also not get the additional benefits on time. Then due to the breach, the malware was capable of capturing the cardholder’s name, card number, expiration date, and verification code from the magnetic stripe of the card so this may cause damage to the authenticity of an employee. Also, if the company will not work for few days in the future or it may not be able to resolve the issue then the jobs of the employees may get lost and the job security will be lost.
c. If you were this stakeholder, how would you respond in a way that might be beneficial for the company?
If I were an employee of this company, I would have been patient and I would not disturb the management by repeatedly asking questions about my pay and job security so that they can resolve the issues in a proper way without any pressure from employee’s side. Then I would have supported my company and would have helped them in resolving the issues.
d. How would you respond in a way that might be harmful for the company?
If I were an employee of this company, I would not have been patient and I would have disturbed the management by repeatedly asking questions about my pay and job security so that they could not resolve the issues in a proper way and face pressure from employee’s side. Then I would not have supported my company and would have started looking for other jobs.
2. Identify an External Stakeholder: Customers
a. What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
The customers are interested in Jimmy Johns / Signature Systems Inc. because they have their card numbers saved at the company’s stores. So they must be worried about their security. Also, the customers get products from the company hence they are interested in whatever it sells.
b. How was this stakeholder impacted by the Jimmy John’s breach?
The customers have their card numbers saved at the company’s stores. So, their security may be lost due to the breach. Also, the customers get products from the company so due to the stoppage in the work, they will not get the products on time and they will have to invest more time in searching for an alternative supplier or in searching for similar products.
c. If you were this stakeholder, how would you respond in a way that might be beneficial for the company?
If I were a customer of this company, I would have kept my faith in the company because I have been buying its products for a longer time now. So I would have given the company time to sort out its issues. Also, I would not have lost the trust in such company whose products I am buying for a longer time now. For the time being, I would have found an alternative to my demand but I would not have shifted to that new supplier.
d. How would you respond in a way that might be harmful for the company?
If I were a customer of this company, I would not have kept my faith in the company, no matter that I have been buying its products for a longer time now. So I would not have given the company time to sort out its issues. Also, I would have lost the trust in such company whose products I am buying for a longer time now. I would also have found an alternative to my demand and I would have shifted to that new supplier.
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Place Your Order3. Identify a stakeholder that isn’t immediately obvious to you: Competitors
a. What is this stakeholder’s interest in Jimmy Johns / Signature Systems Inc.?
Competitors are interested in Jimmy Johns / Signature Systems Inc. because they want to develop their strategies better than that of Jimmy Johns / Signature Systems Inc. They continuously monitor the progress of Jimmy Johns / Signature Systems Inc. so that they can decide their future moves.
b. How was this stakeholder impacted by the Jimmy John’s breach?
With the breach, the competitors will get a chance to sell their products in the market. They will try to gain the trust of customers hence attract them towards their company. They also have a chance of earning more profits in the future. The customers will get attracted and hence the market value of the competitors will get increased.
c. If you were this stakeholder, how would you respond in a way that might be beneficial for the company?
If I were a competitor, I would have tried to attract the customers but not by taking advantage of the situation of Jimmy Johns / Signature Systems Inc. I would have built my own strategy rather than making undue use of the present problem or issue of Jimmy Johns / Signature Systems Inc.
d. How would you respond in a way that might be harmful for the company?
If I were a competitor, I would have tried to attract the customers by taking advantage of the situation of Jimmy Johns / Signature Systems Inc. I would not have built my own strategy rather I would have made undue use of the present problem or issue of Jimmy Johns / Signature Systems Inc.
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