Scenarios: Bad Behavior and The Difficult Employee
Read each of the scenarios below and write a 2-page response (for each scenario) that evaluates the role the supervisor played in the maintenance of good order within the organization.
Scenario 1: Bad Behavior?
Sergeant Officer Stevens, the sergeant on the evening shift, reported to you (the shift lieutenant) that after roll call he heard two male officers telling sexually explicit jokes in the hallway. As the sergeant exited the roll call room, he noticed one of the female dispatchers standing within a few feet of the two officers. The sergeant chose to ignore the immediate situation and just made a report to you.
Scenario 2: The Difficult Employee
Officer Smith has become very difficult to deal with. During roll call, he is sarcastic about any new policy changes, orders, or directives given to him or the group. He is also one of the most productive officers you have, and other officers respect his leadership abilities. Recently, his sergeant brought disciplinary charges against Officer Smith. This resulted in a suspension and Officer Smith has now become far less productive.
Address the following issues in your paper:
• Evaluate the sergeants’ responses to the scenarios.
• How did the sergeants respond in both scenarios?
• How do the sergeants’ actions ensure the maintenance of good order? If they do not maintain good order, what specifically about the sergeants’ actions disrupt that order?
• In each scenario, how could the sergeants have done better?
• What should the sergeants do in each case to ensure good order?
• Write a 2-page response for each scenario.
Scenario 1: Bad Behavior
But, the Sergeant, reported the occurrence which is proof that he tried to maintain good order. By reporting, he ensured that the episode is taken care of and it is managed suitably by the higher authorities. It has been indicated by the NCJRS that maintenance of the order is in the focal capacity of the courts and the police. For maintaining the order successfully, the courts and the police have to bring the conduct in the knowledge of the society. Since the Sergeant reported it, therefore, he did the right thing in the context of maintaining the order.
The Sergeants could have done these things and ensured good order by: The Sergeant did not adopt a relevant approach because he ignored the situation. He could have dealt with the situation by confronting the officers and making them realize that he has heard them ad whatever they were doing was incorrect. He could have documented the incident for keeping it in the records of the officers. The Sergeant should reinforce the anti-harassment training in the department and should counsel the people and the subordinates related to the behavior modification efforts on the sexual harassment topic. This is likely to change the behavior of people towards this thing. Also, the Sergeant could have talked to the two officers in private and could have asked for the reason for their behavior; he could also have reminded them of the disciplinary action that he can take against them. Apart from this, the Sergeant could have asked the female dispatcher about the way she felt on listening to the jokes; he could have assured her that he will look into the matter and he will make sure that she does not feel uncomfortable from next time.
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Scenario 2: The Difficult Employee
The action by the Sergeant made the people realize that in every case, they have to abide by the regulations of the company and its guidelines related to conduct and behavior. Any kind of disruptive behavior can cause the distraction for the other people. There are possibilities of conflict at the workplace and a negative, and a hostile environment can be created. To avoid all this, and to ensure maintenance of good order, the Sergeant took the right step.
Apart from all this, Officer Smith resisted the new ideas that were being introduced in the company; he was a defeatist. He was a problem when any change was introduced, and he was the source of resistance to it.
The Sergeant could have confronted the officer when he used to resist the changes. There are many ways to which this resistance can be managed and brought down. So, if the Sergeant would have asked him the penetrating questions, he would have identified the problem that is there to the officer and could have been saved from getting suspended. Instead of giving a corrective action straight away, he could have talked to him once point to point. This could also have saved the officer from becoming reluctant and less productive.
Mowday, R.T., Porter, L.W. and Steers, R.M., 2013. Employee—organization linkages: The psychology of commitment, absenteeism, and turnover. Academic press.