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Michigan State University Operations And Supply Chain Management Assignment Help - bear-making process

Question - 1. Construct a service blueprint for the bear-making process indicating
(1) The stages in the process;
(2) The directional flow of the process;
(3) Labor cost for each stage in the process;
(4) The number of stations per stage; and
(5) The activity time for each process stage.
2. Based on the information provided in question 1, calculate
(1) The number of customers that can complete the bear-making process in an hour;
(2) The average service cost per bear; and
(3) Identify the bottleneck in the current process.
3. Develop a solution that minimizes the negative impact of the bottleneck and improves the number
of customers that can make a bear in an hour.
(1) What is your suggestion to improve the bottleneck situation?
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