Various research papers developed by other researchers have been consulted to understand the research that has been done in this field so far. Moreover, a questionnaire was prepared in relation to the research question and will be distributed to the target respondents who are in the SFC industry.
The study has just reached preliminary stage of understanding the topic by referring to the various research papers. The research papers have helped in developing the research model where the various factors of TQM have been identified. These factors led to the development of certain hypotheses which will be proved or disproved using the primary data collection and analysis.
It is expected that the results obtained through this research will have fruitful implication for the companies working in the SFC industry. It will help them understand the organizational factors related to quality which need to be discarded and those that need to be embraced for the continued sustainability of the organization.
The current research will help the companies build a sustainable business that can tackle the future challenges more effectively and efficiently. Moreover, it will help the companies to build better strategies after analyzing the current situation and the goal it wants to achieve in the future.
This paper has identified some of the problem areas that have been discussed in the next section. Moreover, the rest of the section is concerned with developing the research model, questions, and objectives which will guide the paper ahead. Moreover, suitable hypotheses have been developed based on the literature studies and the methodology has have been devised which will be used to conduct the whole research.
Such companies care about the other companies’ and organization’s fire and safety issues. Therefore, it becomes imperative that its own processes are up to the mark so that it can deliver the result with complete reliability.
Considering the above in purview, the problem of managing the internal process in a better way and desire to implement Total Quality Management for Sustainability will be the major area for the discussion throughout this research.
- Why TQM is important within an organization?
- What are the factors that contribute to TQM?
- What are the factors that contribute to Corporate Sustainability?
- What can be expected after following through TQM within an organization?
- Whether achievement of sustainability is possible through TQM?
- To identify the factors that are important for Total Quality Management
- To understand the correlation between TQM and the Corporate Sustainability
- To understand the importance of total quality management for the organization as a tool of sustainability
- H1: Continued process improvement within the organization leads to sustainability
- H2: Cultural improvement within the organization leads to sustainability
- H3: Employee commitment within the organization leads to sustainability
- H4: Customer Focus within the organization leads to sustainability
- H5: Recognition and Rewards within the organization leads to sustainability
- H6: Management Commitment within the organization leads to sustainability
- H7: Education and Training within the organization leads to sustainability
- H8: Total Quality Management within the organization leads to sustainability
Significance of Research
Continued process improvement is being considered as the one that has major implication on the business effectiveness. It is considered that the businesses that continuously strive for the improving its process, generally do good in the longer time as it effectively strengthens its quality. Moreover, it has been realized by some of the researchers (Powell, 1995; Tata and Prasad, 1998; Sureshchandar et al, 2001) that striving towards improving the operational or other processes leads to the increase in the pace of conducting daily businesses and stay ahead of the competitors.
Cultural improvement has also been identified by some of the researchers (Lawler et al, 1992; Flood, 1991; Boaden, 1997) as the way to improve the way people behave, act, and work within the organization and achieve certain goals and objectives. Moreover, it has been identified that the organizations those have appreciable culture, attracts good employees which eventually converts into longer run up of the companies by beating the competition in the race with the help of better human resources.
Employee commitment and the management commitment have also been identified as the most important aspect (Sulsky, 1999; Mowday et al, 1979). The commitment from the employees generally depends on the way employees are treated within the organization and thus greatly relates to the cultural improvement. The commitment from the management is what makes the organization effective as the employees understand that management is supportive and willing to support their actions. Moreover, the employees feel motivated and commit more to the organization when their efforts are recognized and they are rewarded adequately. It has been observed by most of the researchers (Wong, 1999; Sun, 1999; Koch and Fisher, 1998) that providing proper training and education to the employees eventually converts to benefitting the organization in return. These elements help the organization fight competition in a better way with the help of improved and committed human resources.
Some of the researchers (Hackman & Wageman, 1995; Samson & Terziovski, 1999; Agus et al, 2000) have observed that driving the whole organization towards the customers can also improve the organization to greater extent. The satisfied customers tend to revisit the company or refer someone which eventually grows the company further. Therefore, investment on the customer satisfaction and continuous training of the employees to focus on the customers is likely to raise the organization to a whole new level. TQM, if done properly, automatically transforms into the satisfied customer group and improvement in the overall performance of the businesses. The relation between the total quality management and the satisfaction of the customers is cause and effect process.
In summary, it can be stated from this literature review that factors such as continued process improvement, cultural improvement, employee commitment, customers focus, recognition and reward, management commitment, and education and training tend to improve the quality of the overall organization and help the company fight the competition. However, there is no direct correlational study regarding the TQM and the sustainability. This research is focused on filling the same gap.
The two research methodologies, primary and secondary researches are primarily referred to when the research process begins.
As this research is concerned with understanding the social aspect, therefore consideration of two major approaches in this category – positivism and interpretivism – is suggestible.
Quite contradictory from positivism, interpretivism states that people are not puppets and cannot be quantified within certain data sets. It states that the respondents or the individuals to be studied are normally impacted by various external forces which impacts the way they react to certain stimuli in certain situation. Moreover, the individuals act and behave in complex manner and the level of interpretation differs among the various personality types. The individuals are more intricate then a data set can reveal. Therefore, the interpretivists have suggested that if the researchers prefer to understand and study the human characteristics or human aspects then it would be wise to consider observing the situation from the eye of the individuals directly involve in certain activity. The interpretive method is highly qualitative in nature and generally depends on observing the respondents or conducting interviews that are not in particular structure.
- Population is employed in the Safety and Fire Consultation industry
- They are into the industry for not less than 5 years and has held any type of key positions within their respective organization. The key position referred here is at least above the middle level managers.
Moreover, the convenience sampling method will be employed to collect the data. The convenience sampling has been used so that it will allow the researcher to collect data from the population easily available for the data collection. The action is intended to save time and money.
The collection of data will be done by distributing the questionnaires to the respondents through the emails and they will be given ample amount of time to respond to the questionnaire. It will be on the respondents’ discretion that whether they want to respond to any specific questions in the provided sheet. The data collection will be done for in 3-4 months. This time phase has been taken as most of the time the researcher might have to do continuous follow up to get the questionnaire filled.
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