For the Communication Report you will observe a communication video (which will be available on BB in the “Report” folder under Assessments) and then develop a 1200-word report on that scenario.
Refer to the handout “Writing reports” contained in the Assessment Folder. Your report” will consist of a 1200-word report on the communicationscenario.
The video depicts patient – nurse interaction illustrating communication skills and barriers to communication. You will then write a report on this. Your tutorials will cover how to write reports and what you will need to do to complete this.
Nurses who take the time to recognize the major challenges and concerns of their patients will be better ready to support on their behalf and correctlysolve issues as they rise. Suchlarger focus on interactionnormally leads to better patient results as well.Second, patients who feel like they are receiving attention of the nurses during acommunication are likely to reveal the factualamount of their feelings and indicationsfaster. Patients can also be satisfied with their care if the nurse delivers them with completecare.Third, relationalinteraction can gratify the essentialdemands of the patient as outlined in Maslow’s hierarchy of needs (Anderson, 2014). Suchdemandscontain the emotions of security, love, and sureness, all of which are significant during the treatment and recovery of the patients.
Time – or lack of it – develops animportant barrier to communication for nurses (Norouzinia, 2016). Hurried communication is never as effective as a leisurely interaction, yet in pressured workplaces, nurses faced with competing demands may neglect the quality of communication. At the same time, nurses have to deal with several patients; it reduces the availability of the time to listen to a patient. The nurses allocate little or less time per patients which reduces the effectiveness of the communication. Hence, it is also one of the major barriers to the effective communication. If the communication between the nurses and the patients is time-consuming the nurses cannot pay enough attention to the other patients and hence affect the effectiveness of the communication (Baker, 2015). The patients who are in great pain need immediate attention of the nurses. If the nurses do not pay enough attention to such patients, they will be frustrated, and hence the communication between both the parties will be affected significantly (Mullins, 2016).
One of the major barriers to the effective communication in the healthcare setting is the discomfort of the patients. In the first scenario of the video, it can be seen that the level of stress, discomfort, and anger of the patient is very high which is making their communication ineffective (Hyams, 2018). If the patients are in discomfort due to the pain, stress, depression, etc. they would not listen to the nurses properly and hence a barrier would be created in the communication. It will reduce the effectiveness of the communication between the nurses and the patients.
The attitude of some the nurses as shown in the first scenario of the video is also a barrier to the effective communication. Some of the nurses do not cope with the demand for services by the patients and hence become frustrated and start ignoring the queries of the patients. The patients also do not want to talk to such nurses. This affects the communication between the nurses and the patients.
• The nurses should have effective communication skills because the lack of communication skills is the major barrier to effective communication. Effective communication skills make the nurses capable of determining when, how, and what to talk to the patients (Ngwenya, 2016). Effective communication skills also make the nurses capable of dealing with such patients who are difficult to handle. Effective communication skills also teach the nurses to listen the patient actively and even if the situation is bad or patients are showing anger the nurses need to keep calm.
• The nurses should show kindness and courtesy to the patients in order to ensure effective communication. As in the second scenario of the video, the nurse is showing kindness and courtesy towards the patient and the patient is also replying the nurse in the same manner. It shows that if the nurses show kindness and courtesy towards the patients, the patients will also support the communication to make it effective.
• The nurses should pay full attention towards the patients. As in the first scenario of the video the nurse is saying that she is very busy, the level of stress of the patient increases. The patient is showing discomfort while the nurse is saying she is busy instead of solving the issues of the patient (Jackson, 2016). It would lead to the ineffective communication. Therefore, the nurses should consider the issues of patients and try to solve that in priority.
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Davis, S. (2016). Communication Barriers Effects on Trust Between the Patient and Provider amongst Hispanic Communities.
Baker, T., & Warren, A. (2015). The Nine Common Barriers to Communication. In Conversations at Work (pp. 54-74). Palgrave Macmillan, London.
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