Needs and Challenges for the business:
Analysis on the existing challenges faced by the SNHU VITA site indicates that most of the problems are faced by the volunteers is caused due to lack of communication. Therefore, the current system can be improved by upgrading the existing communication system. The VITA site needs an integrated system that can help the volunteers to avoid duplication and handle the increasing number of documents effectively.
The integrated communication system can be either a product or the VITA site can use a number of communication systems together for mitigating its existing challenges.
Big data: The modern organizations need to deal with huge amount of data. To serve the customers effectively, the organizations have to manage each aspect of the information and analyze it effectively. Use of Big data based systems help the businesses to analyze the information in an efficient way (Crowley & Heyer, 2015). In case of VITA site also, use of bog data based systems can be helpful for the volunteers. The volunteers are currently handling huge amount of documents and the amount of documents can increase later with the number of users. Therefore, use of big data based systems would help the volunteers to serve the users more efficiently.
Cognitive networks: The business environment for the modern organizations is changing at fast pace. In the continuously changing business environment, the traditional networks are soon being replaced by the cognitive networks. The cognitive networks employ cognitive processes for analyzing the current status of networks and taking decisions accordingly. The cognitive network is also able to learn from the previous decisions and it helps the network to act more efficiently in future. In addition, the cognitive network is effective for maintaining data flow.
In case of VITA site, use of cognitive network will help the volunteer and the end-users to know the latest status of the cognitive network. The automated decision making and self-modification facility of the network will help the users to carry out the activities in a simpler way (Silverstone, 2017). The cognitive network can let a volunteer to know status of a document and it will reduce the chances of duplication. It, in turn, will help the volunteers to use resources in a more efficient way.
IoT ( Internet of Things): An IoT based system is effective for managing a number of users through smart devices in an interactive way. The IoT based system helps businesses to communicate easily with the users (Hashim, 2015). Easy scalability is another advantage for the IoT based networks. Such networks can easily accommodate the growing number of users and hence, the IoT based systems are highly effective for rapidly growing businesses.
In case of the VITA site, use of the IoT based systems can help volunteers to communicate with the users at remote locations more effectively. Communicating with the remote users is one of the biggest problems for VITA sites. It indicates that use of IoT based system would help the volunteers to get rid of the communication issues. In addition, accommodating with the increasing number of users will also be effective for the VITA site.
Assessment of the options:
Big data based system:
Implementation cost: The implementation cost for a new big data system would be high (Boccardi et al.2014). However, the organization has to bear the up gradation and maintenance cost also.
Benefits to users: The big data based system is beneficial for the volunteers to manage the huge amount of data. However, it may not be effective to communicate with the remote users.
Effect to stakeholders: The big data based system is effective for the volunteers only. The other stakeholders are not benefitted from it.
Implementation cost: The implementation cost would be high. The maintenance cost will be added to it.
Benefit to the users: The cognitive network will be effective to get rid of the duplication. The communication problem may not be mitigated using it.
Effect on stakeholders: Only the volunteers will be benefitted from this system. Others will not be affected.
IoT based system:
Implementation cost: The implementation cost of IoT based system would be moderate because of increasing availability of affordable smart devices (Avgerou & Walsham, 2017).
Benefit to the users: The data management and communication would be easier for the volunteers and users.
Effect to stakeholders: Both the stakeholders will be benefitted from this system, due to ease of data sharing and communication.
Selection of one option:
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