1. A growing number of managers believe that in order to work on difficult business problems, they must refrain from looking at e-mail for certain blocks of time during the day. In what ways might “checking e-mail frequently” interfere with problem solving?
a. Distraction to other issues: Emails contain various issues from clients and colleagues which might attract attention from the current problem (Dabbish and Kraut, 2006). This will ruin the whole thought process. Attention is precious in solving problems and which might be lost if frequent visits to email dashboard are paid.
b, Time Kill: Responding to emails is an endless process and it never ends. Therefore, refraining from emails allows some quality time to solve the problems. There are numerous low value emails that seem bigger and thus kill the quality time unnecessarily in solving the minor issues and ignoring the bigger problems.
2. Skill-Building Exercise 14-A: Costs Reduction through Information Technology. Page 535 [8e pg. 505]. Do exercise individually.
- Elimination of Manual processes: Reduction in manual processes will allow free human resource that can be employed in other place thus saving time.
- Focus on integration: The integration of all the manual processes will save lots of time and thus the cost and energy employed will be saved.
- Improvement in Information Technology based purchase processes: Supplies can be brought at reduced cost through better comparison and negotiation.
- Effective training to end users: Company does not have to send personnel to users to train. This will save cost and time.
- Faster service delivery to the customers: Tracking allows right delivery and effective time management and less resource wastage which result in cost saving.
- Organization can respond quickly to the new developments: It will help in adopting new things faster and beat competition on cost effectiveness through efficiency.
- Improvement in the overall performance of the organization: The overall cost reduction.
- Reduction of paper work: No wastage of money on bundles of papers
- Database Management: The central data system will save time in individual compilation of data and thus cost of human resource.
- Payment and account monitoring: Proper monitoring will reduce unknown loss of money.
3. What is your reaction to the following statement made by many business graduates? "It may be nice to study ethics, but in the real world the only thing that counts is money."
4. Management in Action - Wal-Mart Managers Take the High Road and the Low Road. Read the article and answer the three questions at the end. Page 94 [8e pg. 92]
Question #1: If many of these charges about Wal-Mart being unethical and socially irresponsible are true, why does the company keep growing in size and profits?
Question #2: Recommend several additional actions Wal-Mart might take to develop a better reputation for ethics and social responsibility.
Question #3: Has the information just presented has any impact on your propensity to shop or not shop at Wal-Mart? Explain.
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Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & management, 40(3), 191-204.
Rowe, M. (2006). Reputation, relationships and risk: A CSR primer for ethics officers. Business and Society Review, 111(4), 441-455.
Christensen, L. J., Peirce, E., Hartman, L. P., Hoffman, W. M., & Carrier, J. (2007). Ethics, CSR, and sustainability education in the Financial Times top 50 global business schools: Baseline data and future research directions. Journal of Business Ethics, 73(4), 347-368.