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Requirement
WALMART VS BEST BUY : Comparative Customer Experience at Walmart and Best Buy
Solution
My visit to Best Buy and Walmart helped me understand various things about both the stores, ranging from customer service to the overall surroundings. My intention was to purchase iPhone 6 along with understanding the various elements of customer service. It seems that in case of computers or phone or can say any electronic items, Best Buy is much better than Walmart. It's the best place to buy from it as the staffs within the stores of Best Buy know a lot about what they are selling and they could do long talking if one asks any question about the product. So, I recommend the best buy in comparison to Walmart as per the staffs are concerned.
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Both the stores were good, are similar in nature as both have the same electronic product, but one may be of a less quality. Like, say, if Walmart has a product for 39.99 and best buy also has the same product of 59.99, then there is a difference of quality occurs. As same as in many ways, it similar to each other, but the value and the quality make a difference.
Like if I want iPhone 6, then I get many features inbuilt in it and many other offers with it at the lower price and also the 3GB memory card with it add on some games also installed in purchasing from Best buy then the Walmart. Yes, Walmart also offers same products, but not the features or offer they are giving, even also not any installed applications, and also the price is high as compare to best buy. And also the customer services in both the shops may work according to their theme as I have the worst experience with the Walmart. Though their products are demanding, their customer services may not up to the mark. As once purchased the Computer on sale online and when it arrives, I see that the screen was broken. I think its ok let the company will make a change, but they apparently refuse by saying that once the product is sold we are unable to exchange or replace it. So, very much disappointed with the services of Walmart.
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Place Your OrderSo, the quality matters in buying an electronic product. Some disturbances may occur in purchasing as both the stores show the same product with different prices, this makes one think, according to their income, but one also wants a best quality product. So, this makes uncomfortable or surprising too in making a choice from the stores as they display in front of us. And also there must be a training for the staff as most of the customers want to know each and everything about their product. So, a company representative must make them perfect in conveying the knowledge of their product as an employee must know what they are selling. In best buy store, there is a positive response to me while dealing with customers one needs to be attentive in every manner.
But, both the stores need to be furnished in the proper way as in all fields. There must be an improvement in working of doing the business in both the stores as they were the good representation of delicate electronic items. Both requires an advancement in their work, knowledge of products and must deliver an excellent customer service.
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