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Requirement
Develop a research proposal which would satisfy the requirements of the MBA Project. It should therefore address a practical problem which organizations face. The proposal must be fully referenced and it should be accompanied by statement outlining the role each student (6 students) played in the development of the proposal; a realistic time plan for the execution of the project and a consideration of ethics.
Solution
INTRODUCTION:-
Total quality management refers to the way by which organizations manage the overall quality of their business. Management of the quality helps the organization in improving the quality of their products and satisfying the demand of their existing or new customers. (Kumar, 2014) It is considered that if the organizations want to maintain the sustainability, then they should focus more on managing the qualities within the business organization. This assignment has tried to understand the importance of total quality management with the Safety and Fire Consultation Company and its sustainability.
In this assignment, some of the problem areas have identified that have been discussed further in the assignment. Moreover, the remaining section is related to developing the model of research, questions, and objectives which will guide the assignment ahead. (Goetsch, 2014) In this assignment we have developed the suitable hypothesis which is based on the literature studies and the appropriate methodology have been devised which will be helpful in conducting the whole research.
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PROBLEM STATEMENT:-
The Safety and Fire Consultation Companies are formulated keeping in mind the requirements of the customers in understanding the issues which the customers faces during the implementation of processes to ensure proper security and safety. (Oakland, 2014) Through there are a demand and concern about the use of total quality management as a tool related to the management within the whole organization which ensure that the organization sustain for a long time period.
These organizations care about the security issues of all the organizations. So, it is necessary to the organization that it's all processes are up to mark so that it can deliver the effective result to every organization with a great efficiency.
For achieving the above objective, it is necessary for the organization to manage effectively all the problems related to the internal process in an effective and efficient manner. (Wang, 2012) All this requires the implementation of total quality management for achieving sustainability which will be the important and major area in the whole research assignment.
RESEARCH MODEL:-
The model which shows below represent the various important factors which contribute to the total quality management. All these factors combined in such a way which develops the more sustainability of the organization. This model represents employee commitment, management commitment, education and training, cultural improvement, customer focus and process improvement as the core and critical factors of total quality management. All these factors convert the organizations into the sustainability of the business. All these factors have been identified through a deep consultation of various literature. All these literature have been discussed in the section of Literature Review.
RESEARCH QUESTIONS:-
Following are the questions related to the research which has been developed for this assignment:-
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Why the concept of Total Quality Management is considered important for an organization?
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What are the various factors related to the concept of Total Quality Management?
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What are the different factors which contribute towards the sustainability of the corporate firms?( Oakland,2014)
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What can be expected from using the concept of Total Quality Management within an organization?
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Whether sustainability in an organization can be achieved through using the concept of Total Quality Management?
RESEARCH OBJECTIVES:-
Following are the objectives of the conducted research which will be achieved by using this research study:-
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Recognize all the important factors which play an important role in the concept of Total Quality Management.
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Understand the level of correlation between the corporate sustainability and concept of Total Quality Management. (Wang,2012)
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Understand the importance of Total Quality Management in an organization as an important tool for sustainability.
HYPOTHESES:-
The below mentioned are the hypotheses that have been developed after a deep understanding of the literature which has been shown in the next section:-
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H1:- Continuous improvement in all processes of the organization brings sustainability into an organization
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H2:- Improvement in culture leads sustainability in an organization
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H3:- Commitment of the employees in an organization leads to sustainability
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H4:- Focus on the customers in an organization brings sustainability
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H5:- Rewards and Recognition in an organization lead to sustainability
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H6:- Training and Education in an organization bring sustainability
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H7:- Commitment of management in an organization leads to sustainability.
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H8:- Concept of Total Quality Management in an organization leads to sustainability.
SIGNIFICANCE RESEARCH:-
The research is conducted for the Safety and Fire Consultation Companies which are operating in many countries. The conducted research will help the organizations in understanding the importance of the concept of Total Quality Management and whether the factors implementation related to the concept of Total Quality Management will be beneficial for them. This research proves like as a roadmap which helps the organization in conducted researches in future in the same field. The research identifies the various factors, as mentioned earlier, and will try to understand whether these factors will be beneficial and suitable for the organizations to improve and adopt their sustainability. (Kumar, 2014)It can also be stated that the current research assignment will act as the guiding light for the various organizations and Safety and Fire Consultation organizations. The individuals who belong from the academic field also find this research fruitful and beneficial if they want to conduct research in the same field.
LITERATURE REVIEW:-
DOUGLAS conducted his own research and stated that almost 75% of the business houses terminate their business operations each day and around the world every day. The research also concluded in his research that the inclusion of the concept of Total Quality Management in an organization could have helped these organization in remain competitive and sustain for a long time in the competitive and challenging environment. Most of the researchers also concluded that the concept of Total Quality Management is a combination of various factors. All these factors have been identified in the further discussion. Total quality management is a process of focusing and implementing the things which improve the overall performance of the organization and enables the organization in compete in the more challenging market. It is always believed that managing the proper quality aspects of overall organization converts the whole organization in a stronger organization and achieving things in the best manner. Continuous change in the business scenario also brings change in the ways of utilizing things in earlier days. All the technologies which are considered at the top level by the organizations around the world might be obsolete in the future scenario. So, the reliability of the only one aspect of the business does not prove beneficial for a long time because advancements in future make it useless in the days of future. All this encourages the organizations to strive continuous so that they can learn new aspects of every functionality being conducted in their business. Act of stagnation forces the organizations or companies to perish. The concept of the total quality management does not consider only the act of getting certified on the aspects of quality from outside agencies. The concept of quality management focuses more on doing the right things in a right and efficient manner, which will be helpful for an organization in building its image in the market.
Continuous development of the processes of the business organizations which have major implications brings effectiveness in the activities of the business organization and leads to more profit in future. It is also believed that those business houses which strives more for improving its business processes, generally perform well in the longer time period as it also strengthens the quality aspects of the organization.( Talib, 2013) However, it has also been considered by various researchers that striving towards improving the operational or various other processes of business leads to the increase in the pace of conducting daily businesses and gain a competitive advantage over their competitors. (Wang, 2012) Continuous research keeps ahead the business organization from its competitors.
Towards many researchers, Cultural improvement has also been considered as a way to improve the behavior of the peoples which act and work within the organization and achieve certain objectives and goals. It has also been concluded that those organizations which have superior cultural environment able to attract more and talented employees in an organization which converts the whole organization into longer run up by beating their competitors with the help of better human resources.
The commitment of the employees and the management have also been considered as the most important aspect of the total quality management. The commitment of the employees completely depends on upon the way employees are treated in an organization which ultimately brings development of culture. Commitment from the management makes the performance the performance of the organization effective as the employee of the organization feels that the management is supportive and willing to support their actions. Employees felt motivated and committed towards the organization when they are rewarded, and their efforts are recognized in the organization. It is observed by the various researchers that, providing proper education and training to their employees will be beneficial for the organization in return. All these elements help the whole organization compete in a better manner with the help of committed and talented human resources.
(Gimenez-Espin, 2013) found that driving the whole organization towards the customers also improve the profitability and market position of the organization in a high manner. All the satisfied customers of the organization visit again in the organization which will be beneficial for the organization. Therefore the investment on the satisfaction of customers and continuous training to employees for improving their skills and focus on the customers is likely to raise the whole organization towards a new level. If the concept of total quality management implemented by the organization in a significant manner, it leads a high number of satisfied customers automatically and improves the overall performance of the business organization. The relation between the satisfaction level of the customers and total quality management is cause and effect process.
In short, after studying this literature review it can be said that factors like as cultural improvement, education, and training, employee commitment, continued process, recognition, and reward or customer focus tend to improve the overall work performance of the organization and also improve the qualities of the product and services offered by the organization which helps the organization in effectively competing in the market. (Goetsch, 2014)However, it can be said that there is no any direct correlation study regarding the sustainability and total quality management. The main motive of conducting this research is filling the same gap.
(Blumenthal) concluded in his study that role of the quality has always been considered as an important issue in the products and services. As the environment becomes more competitive, all the industries focusing more on obtaining a competitive edge in the market on their competitors.
(Malik, 2014) conducted his study to present the salient underlying construct session for successful implementation of the total quality management program in various industries.
Quality control, as all know it probably had its beginnings in the factory system that developed the Industrial Revolution. Products developed from using the non-standardized method from non-standardized materials. As a result, it provides products of different and unique quality. The predetermined standards used as measures of weight, dimensions, and quality. The most common form which is utilized by every industry is known as quality control. Quality is controlled by the inspection of poor quality product which would be separated from the acceptable quality product and then would be scrapped, reworked or sold as lower quality. (Gimenez-Espin, 2013) The inspection took place mainly to ensure that the sorting of conformance and the non-conformance product can be done and mostly involved visual inspection or testing of the product following manufacturer.
(Talib, 2013) stated that the most important stage of quality evolution is an emphasis on the change from various detection activities. Behind conducted this study the main purpose of the author was to provide sufficient confidence that a product or a service satisfy the needs of their target consumers by performing system audit, developing various experiment design and failure mode and effect analysis. All these traditional measures of quality control were designed as a defense mechanism so that any defect can be eliminated or prevent easily. Other activities like as comprehensive quality manual, use of quality cost, development of process control and auditing of the quality system are also developed in order to progress from quality control to quality assurance.
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