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Strategic Management Operations And Supply Chain Management Assignment Help - Disney’s diverse

Question - Disney’s diverse entertainment businesses—including movie and television studios and channels, theme parks, vacation resorts, cruise ships, movie merchandise, Broadway shows, and online interactive sites, and video games—bring in profits from Florida to France and beyond. The company departmentalizes jobs according to product (in this case, by entertainment unit) and function (such as theme park ?ocast member??). In addition, Disney hires people who enjoy working with customers, standardizes procedures for consistent service quality, and decentralizes authority so customer- contact managers and employees have the power to make on-the-spot decisions. Finally, Disney recognizes that to deliver great customer service, it must set t ...Read More

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