San Jose State University Operations And Supply Chain Management Assignment Help - Managing Quality

Question - Boston Electric Generators has been getting many complaints from its major customer, House
Station, about the quality of its shipments of home generators. Daniel shimshak , the plant manager,
is alarmed that the customer is providing him with the only information the company has on shipments
quality. He decides to collect information on defective shipments through a form he has asked his
drivers to complete on arrival at customers' stores. The forms for the first 279 shipments have been
turned in. They show the following over past 8 weeks: Week # of Shipment # of shipm/defects
Incorrect bill lading Inc Truck load Damaged Product Trucks late 1 23 5 2 2 1 2 31 8 1 4 1 2 3 28 6 2 3
1 4 37 11 4 4 1 2 5 35 10 3 4 2 1 6 40 14 5 6 3 7 41 12 ...Read More 3 5 3 1 8 44 15 4 7 2 2 Even though Daniel
increase his capacity by adding more workers to his normal contingent of 30, he knew what for many
weeks the exceeded his regular output of 30 shipments per week. A review of his turnover over the
past 8 weeks shows the following: Week No. of No of Total No. of New Hires Terminations Workers 1
1 0 30 2 2 1 31 3 3 2 32 4 2 0 34 5 2 2 34 6 2 4 32 7 4 1 35 8 3 2 36 A) Develop a scatter diagram
using total number of shipments and number of defective shipments. Does there appear to be any
relationship? B) Develop a scatter diagram using the variable turnover (number of new hires plus
number of terminations) and the number of defective shipments. Does the diagram depict a
relationship between the two variables? C) Develop a Pareto chart for the type of defects that have
occurred. D) Draw a fish-bone chart showing the possible causes of the defective shipments. ...Read Less

Solution Preview - No Solution Preview Available

Original Question Documents

N/A